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Call Centres, Retail Sales, BPO etc

Call Centres, Retail Sales, BPO Support

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  • Are your clients complaining about dropped calls, engaged lines or not getting their messages quickly enough?
  • Are you struggling to handle all your call traffic, especially during busy spikes?
  • Are you receiving too many calls causing disruption to your staff's admin duties?
  • Are staff shortages restricting your ability to grow your own operation?
  • Are you a retail outlet with Xmas and January order line spikes?
  • Need help processing customer orders during busy periods?
  • Need help to answer your new enquiry emails?
  • Are you operating a seasonal business?
  • Do you manage an in-house call-centre?
  • Are you meeting all your KPI's?

 

 

CallNorthWest member logo.pngPA4You support a number of very busy call centres and retail outlets by taking their overflow or unanswered calls when their own lines are maximised or outside of their normal office hours.


By outsourcing your missed, unanswered, phone calls and/or new enquiry web leads into our office, we will support your own teams seamlessly, give your valuable clients a better contact service and save you extra staff costs. All of which helps your bottom-line.


We can enter direct in to your own CRM's. We will provide additional lines and staff 'on demand' at our Cheshire office to help you cover your peak busy periods and lunch times.


We also help with emergency or disaster recovery short term cover too and can provide live call handling, up to 24/7, if your clients require it.


If you would like a confidential chat about how we can help your business grow call us on 0800 138 3690.