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ACKNOWLEDGING EXCELLENCE IN CALL HANDLING STANDARDS

PA4You, the 'Perfect Answer', outsourced, telephone answering service based in smart offices in South Cheshire, have been given official nationwide BFA Supplier Status with the prestigious British Franchise Association. It is the only business in its sector to have achieved this coveted position and hopes to develop links with franchisors looking to support their own franchisees and grow their profits.

This is a strong acknowledgment of the difference PA4You make to SME’s bottom line and the strength of the sales and support service PA4You provide to the whole SME business sector, and franchising in particular.

 

‘Many national outsourced large call centres exist 'taking messages' for SMEs and simply passing them on. We aim to go the extra mile for our clients and their callers by working very closely with the business owners to turn their potentially missed calls into pre-qualified new enquiries and bookings for their business. With almost 9 years working in the franchising sector we appreciate the dynamics between franchisors and their franchisees and can come up with innovative solutions that enable a win-win for everyone, helping boost the overall growth by as much as 60% in some cases’.

PA4You are driving through the recession with growth of over 30% per year as more business owners understand the benefits of never missing another call to their competitors and outsourcing any missed, or all, calls to experts in customer services skills. The service usually pays for itself in increased orders.

For more information contact 0800 138 3690. bfa link

 

Franchisees support

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We appreciate that it takes a lot of careful consideration when selecting a franchise to work with and investing your precious time, money and energy to start a new business. You will have to spend money on your franchise fee, your website, marketing material, possibly a vehicle or office and advertising. You will often be on the phone yourself or out of the office driving, networking or meeting clients and may need to do a lot of the work single-handed until you can get a reliable team around you.


With PA4You working with you it's just like having your own support team in your back office on your phone lines, whenever you can't be. Ensuring every missed call is diverted to your own line here in our office to be quickly answered, in your own company name, professionally and knowledgably. Fully complete messages and bookings are then emailed, or text, straight back to you to deal with when you are free and more prepared. And 'you' don't miss a single opportunity to impress every caller.


We turn a 'missed call' into a qualified, warm new prospect for you. The Perfect Answer 4 You and your business, every time.


Today's consumer making a new enquiry doesn't want to hear your engaged tone or talk to an answer-machine. It's not professional and its also costing you business.


We give you more phone lines, well trained staff and longer opening hours. All for a small monthly fee - very often less than the price of a cup of coffee per day!


Isn't your new business worth it to get it right from the start?

Franchisors support

Once you find the right people for your organisation you want to give them the best possible support to ensure all their hard work, as well as your own, gives a good return on investment for everyone as soon as possible.

PA4You have been given official nationwide BFA Supplier Status with the prestigious British Franchise Association. It is the only business in its sector to have achieved this converted position and hopes to develop further links with franchisors looking to support their own franchisees and grow their profits.

We provide professional, personalised, call support services to major, award winning, UK franchise networks. With many years experience of the franchising industry our very high staff training standards bring reliably consistent and dependable, much higher than our competitors, service levels. We really are the trusted Perfect Answer to ensure your brand is consistently and professionally represented to its callers.

As the saying goes, big enough to cope, small enough to care. Seamless support for growing networks.

 

Since 2004 PA4You have continuously supported many franchised networks nationally bringing them a very personalised seamless service aligned with their growth strategy. Prospective clients want answers to their enquiries now, not an engaged tone or a vague message promising a call back. They will simply move on to your competitors. Franchisees are busy people too, focused on growing their own business with minimum resources who can’t always capture every single call, especially if they are out at clients, on calls themselves or short staffed during busy periods.

 

We can provide special group rates for higher volumes and work with Franchisors and Franchisees to act as a central Communication Hub for the whole network, handling their overflow missed calls, manage their on-line appointment diaries, input callers details into their CRM’s, handle inbound and outbound emails and call-backs during office hours, and all their inbound calls out of normal office hours, even full 24/7 network support if required.

As your franchise grows its vital the brands valuable image remains consistently good and it is professionally represented. We help you achieve this, in a very cost effective way.

 

For more information about our specialised Franchisor Support please contact joanne@pa4you.co.uk
 
Some of the various franchise sectors we support:
 

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  • Animal care
  • Business, Professional and Commercial services
  • Cleaning, domestic and commercial
  • Domestic and Personal services
  • Financial Services, Accountancy
  • Franchise Development Consultants
  • Gardening
  • Health and Beauty care
  • Kitchen fitters, Home maintenance
  • Motor Trade
  • Property Lettings, Estate Agency and associated services
  • Recruitment
  • Sports, Leisure and Hobby activities
  • Training, Coaching
  • Travel, Holidays
  • Tutoring Services

 

PA4You will help you take your franchise operation to the next level by consistently:

 

  • Capturing more leads/orders/bookings/diary appointments
  • Minimising new sales enquiry 'leakage' in the network
  • Maximising HO marketing budgets ROI
  • Extending the networks 'opening' hours
  • Support during seasonal / marketing / busy / holiday periods
  • Ensuring missed calls are answered promptly and effectively
  • Operational efficiencies
  • Staff cost reductions
  • CRM database entry support
  • Outbound new enquiry follow up calls

Franchisor quotes

"With an accelerating volume of customer enquiries, our nationwide franchised network needed a professional partner to help provide an efficient and speedy response for our business 24/7. PA4You not only provided this solution for Franchise Owners and the Support Office and integrated the service to our systems, but now continue to work alongside us to tailor its service to our precise needs....."   BFA Award Winning Franchisor   June 2012


"Of the top 10 performing franchisees in our entire network all 10 of them are using your call handling support services. And of those, 8 of them are also using your Google on-line diary appointment booking service. This is a really great testament to the terrific service you provide!"   Fast growing National franchise November 2014


As a franchisor that cares about helping your offices grow, wouldn't you like to hear this feedback from your own franchisees about a preferred suppliers reliable and trusted support service to your group? 

   

"I tried a competitor service for the last 3 months who offered us a cheaper deal. It was awful. They didn't have a clue who we were and we were spending too much time chasing them for wrong numbers and missing information. Im so glad to be safely back with my PA4You team. Its like coming home, thanks girls."

"Ive just successfully sold my franchised business and the new owner wants to use you too. Many thanks for the excellent service that we have received over the last 4 years. Not a single Landlord enquiry missed!"

"I'm loving the new messaging service, its brilliant"


"My business would not have run as smoothly without them this week"


"They are saving us so much admin time in booking our appointments straight into our diary"


"Their system is fantastic! I'm really impressed with the professionalism and seamless service"


"Many thanks for PA4You's excellent on-going service which has been a great benefit to our business."


"They are all so helpful and supportive. They have a better diary appointment booking rate than my own!  I only wish I had started with them when you first introduced us to them last year"


"They are fabulous"

 

Elite Franchise Magazine

 

If so, call us on 0800 138 3690 for a free trial for your own networks busiest offices to test the service for yourself.