Telephone Answering Services and Sales Support Services that really do bring you more business
  • "We work in a happy atmosphere, willing to help each other and customers"
  • "We feel supported by those we are working with"
  • "We always go the extra mile to help our customers"
  • "We always answer the phones in a happy and friendly manner"
  • "We create a friendly relationship with clients; we treat them as a friend as well as a client"
  • "We always communicate with each other, ensuring we always get the correct information"

Our Staff

In service based industry such as ours its all very much 'about the people'. Staff work better when they are happy, well trained, trusted and empowered to do a great job and therefore feel fulfilled. By caring for our staff so well they, in turn, care for our and your businesses, and your callers in a very competent, professional and friendly manner.


We gained our Investors In People accreditation in December 2004, just 9 months after we opened for business. We have kept this IIP philosophy of staff support ever since and it remains at the core of our ethos and culture at PA4You.


With 4 of our senior management team members having been with us for over 7 years each we know how to incentivise and support each other and our teams of Call Handlers, Service Quality Mentors and Administrators.


As well as in-depth training and on-going support, from the very first day a new staff member starts work for us they get their birthday off as an additional days paid leave and are included in our out of office activities and trips out.


With very high levels of training and ongoing 121's with their SQM they continue to feel supported and encouraged to do a great job for our clients businesses. We don’t just rely on scripts and software alone. Any client changes, feedback and new information is actively shared around the office so all benefit and with exceptional accuracy levels on our messages and quick efficient call pick-up responses staff have all the tools in place to do a superb quality job for you and your callers.

Here are some comments taken from a recent internal staff survey

"We work in a happy atmosphere, willing to help each other and customers"


"We always go the extra mile to help our customers"


"We always answer the phones in a happy and friendly manner"


"We create a friendly relationship with clients; we treat them as a friend as well as a client"


"We always communicate with each other, ensuring we always get the correct information"

 

OUR VISION STATEMENT


We believe we create value for our customers by aspiring to be the preferred outsourced

call handling and customer services provider for businesses across the UK.

 

We help our clients’ business grow through the reliability, care

and courteous manner of our supportive and well trained staff.


Our positive culture allows us to continually adapt and improve our service for the

benefit of our clients, our Company, and ourselves as motivated individuals.

 

 

 

 

OUR COMPANY ETHOS POLICY

We want our staff to feel

Informed

Involved

Enlightened

Empowered


And therefore Confident in their abilities.

Vacancies

See our Careers Page.